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A full refund is available up to 30 days after you received the item, providing the following criteria are met:
To return an item to Click and Grow, you should contact us via https://support.clickandgrow.com/hc/en-us/requests/new. Our Support team will provide you with shipping information and additional details where necessary. Returned products will require us receiving confirmation at an offsite location before the refund can be processed.
Gardens or pods purchased through resellers, retail partners, or other websites are ineligible for a refund through us. Please consult their returns policies for further information.
To return your subscription Smart Garden to Click and Grow, you should contact us via https://support.clickandgrow.com/hc/en-us/requests/new. Our Support team will provide you with shipping information and additional details where necessary.
We do not offer exchanges. For questions regarding product upgrades, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new.
All of our Indoor Gardens come with a 2 year warranty. To be eligible for a warranty replacement, the following criteria must be met:
For Indoor Garden warranty queries, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new. They will provide you with shipping information and additional details where necessary. We cannot provide a warranty replacement for any damage caused by the user.
Our Smart Soil provides suitable conditions for plants to thrive in. You may, however, be eligible for a replacement plant pod if any of the following has occurred:
Please keep in mind that all of our products are intended for indoor use. We are unable to replace pods if gardens have been kept outdoors. For Plant Pod warranty queries, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new. Please include a photo of the plants with your message. Please also confirm the plants’ ages and the room temperature in which they were kept.
We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.
If you wish to return your item(s) for any reason not covered by the warranty, you are required to cover the shipping charges.
All damaged packages must be reported to us within 5 business day of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.
Please report damaged packages via https://support.clickandgrow.com/hc/en-us/requests/new. Please include the following in your message: photo or video of damaged product(s) or package, description of the damage, serial number.
If you have any questions about our returns, exchanges or warranty policies, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new.