Refund policy
A full refund is available up to 30 days after you received the item, providing the following criteria are met:
- You provide proof of purchase (order number or email confirming purchase), the garden and/or pods are unused, in the original packaging and in the same condition they were received in. You must also cover the cost of return shipping fees.
To return an item to Click and Grow, you should contact us via https://support.clickandgrow.com/hc/en-us/requests/new. Our Support team will provide you with shipping information and additional details where necessary. Returned products will require us receiving confirmation at an offsite location before the refund can be processed.
Gardens or pods purchased through resellers, retail partners, or other websites are ineligible for a refund through us. Please consult their returns policies for further information.
Exchanges
We do not offer exchanges. For questions regarding product upgrades, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new.
Warranty replacements
Indoor Gardens
All of our Indoor Gardens come with a 2 year warranty. To be eligible for a warranty replacement, the following criteria must be met:
- You purchased the product within the last 2 years, you have proof of purchase (order number or email confirming purchase). If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt.
For Indoor Garden warranty queries, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new. They will provide you with shipping information and additional details where necessary. We cannot provide a warranty replacement for any damage caused by the user.
Plant Pods
Our Smart Soil provides suitable conditions for plants to thrive in. You may, however, be eligible for a replacement plant pod if any of the following has occurred:
- No germination after 3 weeks,
- plant has a disease,
- plant has been affected by pests.
Please keep in mind that all of our products are intended for indoor use. We are unable to replace pods if gardens have been kept outdoors. For Plant Pod warranty queries, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new. Please include a photo of the plants with your message. Please also confirm the plants’ ages and the room temperature in which they were kept.
Shipping charges
We are able to cover shipping charges incurred in connection with a warranty return or warranty replacement.
If you wish to return your item(s) for any reason not covered by the warranty, you are required to cover the shipping charges.
Damaged or defective items
All damaged packages must be reported to us within 5 business day of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.
Please report damaged packages via https://support.clickandgrow.com/hc/en-us/requests/new. Please include the following in your message: photo or video of damaged product(s) or package, description of the damage, serial number.
Contact information
If you have any questions about our returns, exchanges or warranty policies, please contact our Support team via https://support.clickandgrow.com/hc/en-us/requests/new.
